Patient Experience Liaison
Primary location: Hackettstown,NJ
Schedule: Per Diem
Type: Admin/Clerical/Customer Serv
Shift: As Needed
Job ID: 7498
Atlantic Health System is seeking a Per Diem Patient Experience Liaison for the Greeter/Screener Department at Hackettstown Medical Center and Newton Medical Center. Required hours vary including alternating weekends.
Essential Functions/Responsibilities:
- Welcome patients, guests, and visitors by smiling and greeting them as they arrive.
- Using Epic to help guests find the unit and room number of patients they are visiting.
- Assist vendors signing in and contacting security upon their arrival.
- Answer phones and transfer accordingly.
- Signing in and track all visitor exceptions for regulatory compliance.
- Monitor waiting areas for social distancing compliance.
- Coordinate flower and gift deliveries to patient rooms.
- Round on patient in waiting areas close to information desk (diagnostics, patient access, cardiology, and lobby).
- Contacting transport as needed to escort patients to and from the building.
- Must maintain professional and engaging dialogue with patients and families to provide extraordinary experiences.
- Assures adherence to organizational guidelines, policies, and procedures.
- Other tasks as required to ensure extraordinary experiences.
Minimum Requirements:
- To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
- High School Diploma or GED required or will obtain within 2 years of employment.
- Associate’s or Bachelor’s Degree preferred.
Minimum Experience:
- 1-2 years of customer service, healthcare or hospitality experience preferred.
About US
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children’s Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
- Best Places to Work in Healthcare – Modern Healthcare
- 150 Top Places to work in Healthcare – Becker’s Healthcare
- 100 Accountable Care Organizations to Know – Becker’s Hospital Review
- Best Employers for Workers over 50 – AARP
- Gold-Level “Well Workplace”: Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
Hackettstown Medical Center has been providing care to the community since 1973, primarily serving Warren, Sussex and Morris Counties in New Jersey. From preventive services and outpatient testing, to care for minor injuries and life-threatening illness, we offer a wide range of services to keep our local population healthy. Hackettstown Medical Center maintains several designations, including Primary Stroke Center from both the New Jersey Department of Health & Senior Services and The Joint Commission’s advanced certification program; accreditations from the American College of Radiology for mammography, nuclear medicine and ultrasound; sleep disorder center accreditation from the American Academy of Sleep Medicine; and Quality of Care recognition for our cardiopulmonary department from the American Association for Respiratory Care. In addition, we provide education, screenings, support groups and wellness programs for people of all ages through our Center for Healthier Living.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
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