Support Specialist II
September 5, 2017
Document and classify incidents and service requests in the incident management system. Provide initial support, investigation and diagnosis for all incidents. Monitor support queues to ensure appropriate timely resolution to all issues. Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues. Provide customers with accurate status updates on their requests. Answer all email, voice mail, pages and written documents in a timely manner. Attend and participate in meetings and training sessions as needed. Provide status reports as requested to the CSC Manager. Escalate calls with necessary detail to Support Specialist III when resolution cannot be achieved. Work with other ISS staff members and/or vendors to achieve successful implementation and maintenance of all organizational hardware and software. Coordinate with managers and analysts on all emergency outages.
- Associate’s Degree or Technical School Certificate
- Bachelor’s Degree preferred
- 1 year experience with telephone support
- Experience supporting Epic in a healthcare environment
Atlantic Health System has created a Trusted Network of Caring™, delivering the right care, at the right quality, at the right time, at the right place and at the right cost. We aim to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 7th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.